The South Beach Group places the safety and security of our guests and team members remains as the highest priority. We are doing everything in our power to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.
We will continue to update this page with the most up to date information regarding booking flexibility, travel safety, and supporting our community and workforce.
We introduced a new standard of hotel cleanliness and disinfection to ensure our guests can enjoy an even cleaner and safer stay: The program has been developed with the experts' advice on the new cleaning and disinfection where hospital-grade cleaning products and upgraded protocols are currently in use. The program features trusted cleaning products, solutions and training. It also includes the following:
We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities, to make our cleaning and hygiene protocols even more rigorous:
We have made additional adjustments to our modification and cancellation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world.
We do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request.
If you need to adjust reservations made via our website, you can change your reservation on our site or contact our team at firstname.lastname@example.org. If you need to adjust reservations made through another travel site, please contact them for assistance.